Who we are

Leaseholder Services Standard

We will:

  • Provide each leaseholder with the Leaseholder Handbook
  • Hold a Leaseholder Forum twice a year
  • Send an estimated service charge bill before the end of March each year
  • Provide you with detailed statements of how your service charges are calculated every September
  • Provide information about paying service charges and other methods of payment
  • Offer advice if you fall into arrears and arrange for you to pay in instalments
  • Provide you with a newsletter about our performance and activities within the community
  • Consult you about major repairs or improvements and proposed changes to long term contracts
  • Invite you to get involved in decisions on how services are run
  • Carry out a satisfaction survey every two years.

 

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