Who we are

Involving and Consulting You Standard

We will:

  • Present information in Plain English, avoiding jargon where possible
  • Make information available in different formats such as Braille, audio cassette, CD and in large print
  • Provide an interpreting service if English is not your first language
  • Provide comprehensive and up to date information on our website
  • Produce the Ahead newsletter at least four times a year
  • Share information with residents through letters, newsletters, phone calls, text, email, website and in person
  • Ask your opinion through surveys and focus groups to ensure we deliver a good service and provide you with feedback
  • Consult residents formally and informally on how we manage and improve the services you receive
  • Offer a range of opportunities to be involved at whatever level you wish, at a time and in a way that suits you
  • Provide regular training for interested residents
  • Provide expenses to ensure residents that participate are not out of pocket
  • Consult interested residents from all backgrounds, including traditionally ‘hard to reach’ groups to strengthen the community
  • Publicise the dates and venues of meetings and events in advance on this website.
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