Who we are

Estates - Estates Services service standard

Looking after your estate.

We work with residents to make sure the areas around your home are safe and pleasant. There are agreed standards that we must meet in our gardening and cleaning service and we would like you to let us know if we are not meeting them.

Keeping Your Estate Clean and Tidy                                                                             

Estates that are provided with a caretaking service are cleaned, maintained and monitored to the following standard:

We will

  • Keep paintwork inside and outside blocks clean and free from graffiti
  • Remove racist or offensive graffiti within 24 hours of being told about it (other graffiti is removed within 7 days)
  • Keep all areas on estates free from bulky waste and litter
  • Keep Communal windows clean
  • Make sure that communal areas are adequately lit.
  • Check the cleanliness of estates every 4 to 12 weeks
  • Take legal action against anyone damaging our estates

Your estate notice board will have information about how frequently your estate is cleaned. You can also speak with the staff that you see on the estate or call Ascham Direct.

You Must

  • Not block entrance halls or landings or use them for storage (this is also a fire hazard).
  • Not leave rubbish or personal items on communal areas of the estate

 

Rubbish and Recycling Collections                                                               

The Council will collect your waste and recycled items once a week. To find out which day your waste is collected, ask a neighbour or phone Waltham Forest Direct on 020 8496 3000. You can also get advice or information about recycling and collection of large items on this number. We are working towards providing recycling facilities on all estates and smaller blocks.

We collect large ‘bulky’ rubbish from collection points on most estates. Ask your neighbour or our staff whether there is one on your estate.

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