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Estates - Caretaking service standard

You may live in a block which receives a service from a mobile caretaking team. Our mobile teams of caretakers will visit your block and carry out cleaning duties.

Some caretakers are based on an estate and provide caretaking services to the estate; these caretakers may be resident on your estate. All caretakers are required to wear uniform at all times whilst at work; this is so they can be identified quickly and easily as a member of Waltham Forest Housing staff.

For safety and security reasons please always ask to see proof of identity before letting anyone into your home. All our staff wear identity badges and will show you their badge to verify who they are.

Caretakers carry out duties on your block or estate, which include:

  • Health and Safety checks.
  • Cleaning refuse or bin chambers and where practical, clear blocked chutes or arrange for a contractor to remove obstacles
  • Replacing light bulbs and reporting lighting problems in stairwells and communal areas.
  • Mopping and sweeping lifts, lobbies, and all communal areas
  • Removing litter and debris from grassed areas and shrubs. Cleaning play areas and any other external areas within the block or estate.
  • Removing graffiti and arranging for bulk refuse clearance from designated areas and illegally dumped rubbish

Caretakers also make safe and report communal repairs, report vandalism and anti-social behaviour, improperly disposed rubbish, abandoned, untaxed vehicles or those which are illegally parked.

Caretakers are not responsible for the following

  • Gardening
  • Tree works (this is carried out by Waltham Forest Council).

 

Bulk Refuse

We provide a bulk refuse pick up service for our estates.  Our caretaking team visits each estate once a week to collect bulk items from our designated pickup points. If you have bulk rubbish to collect or have any questions about this service please contact your resident or mobile caretaker.  Alternatively you can contact WF Direct on 020 8496 4197 or wfdirect@walthamforest.gov.uk

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