Who we are

Diversity Standard

We will:

  • Ensure our offices are accessible by residents with disabilities
  • Provide induction loop systems in our reception and interview rooms
  • Provide British Sign Language services for residents with hearing impairment
  • Provide and advertise our Minicom number – 020 8527 1750
  • Provide information in large print and in Braille for residents with visual and hearing disabilities
  • Provide an interpreter for residents if English is not their first language
  • Provide a same sex housing officer for interviews if requested
  • Ensure staff are aware of the cultural traditions and religious beliefs of our communities
  • Work with ‘Report It’ to support victims of hate crimes and domestic violence
  • Work with Waltham Forest’s Tenancy Support Team to support vulnerable residents to keep their tenancy
  • Work with a range of organisations to support residents with mental health issues
  • Carry out an Equality Impact Assessment on our key policies and activities and advertise these on www.aschamhomes.org.uk
  • Use information that you give us about yourself to improve services
  • Collect data on age, disability, ethnicity, faith, gender and sexuality
  • Monitor our services to ensure all residents receive a good service. Where we find inequalities, we will put systems in place to correct this

 

Our contractors will:

  • Work to the standards set down here and in our Diversity Policy
  • Have language and Braille cards when they visit you
  • Offer female workers to carry out work where possible on request
  • If requested, cover shoes when entering your home
  • Arrange appointments around religious and cultural events where possible
  • Report to us when they identify residents who are vulnerable and need additional help.
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