Who we are

About your Tenancy Standard

We will:

  • Visit all new tenants within six weeks of them moving into their new home
  • Investigate all reports of abandonment and nonoccupation within 3 working days
  • Respond to any written enquiries about your tenancy rights and responsibilities within ten calendar days
  • Carry out tenancy audits on 10% of our homes each year
  • Respond to enquiries concerning tenancy successions and joint tenancies within 42 calendar days
  • Respond to any enquiry requesting permission to carry out an improvement to your home within 20 calendar days

 

The Council’s Allocations team will:

  • Make a decision on succession cases within 42 days
  • Will respond to mutual exchange requests within 42 calendar days.

 

 

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