Who we are

Anti-social behaviour service standard

We have established a set of service standards for tackling anti-social behaviour (ASB) which are outlined as followed:

  • We aim to minimise the effect of nuisance and ASB on your quality of life, by taking legal action if necessary
  • We will listen carefully to you in order to fully understand nuisance problems that you come to tell us about
  • If you come to our office we will always offer to discuss the problem in private
  • We will always offer you the option of a home visit when we are investigating a problem and planning how best we can help
  • We will write to you within five working days of you first complaint to let you know what we plan to do.
  • We will contact you at agreed frequencies and as a minimum of every four weeks, to keep you updated on your ASB complaint and the action we are taking
  • We will not disclose information to the person that you are complaining about without your permission , however, this may restrict the action we can take to help you
  • We will take appropriate action against those responsible, where we have evidence
  • We will provide on-going support for as long as reasonably practical.
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