Who we are

Resident engagement

We have different ways of listening to our residents and acting on matters important to them. For leaseholders interested to get involved it includes the following options:

  • Section 20 Consultation process
  • Customer Satisfaction Surveys
  • Neighbourhood Forums/Panels
  • Focus Group meetings
  • Resident Scrutiny Panel
  • Tenant and Resident Associations

 

Neighbourhood Forums and Panels

Local Neighbourhood Forums provide the opportunity for all residents including leaseholders to have their say on local community matters and environmental improvements at public meetings four times a year. Your dates and venues change depending on where you live in the borough.

Your Neighbourhood Panel sits above the Neighbourhood Forum and is made up of Neighbourhood Forum representatives. This consists of tenants and leaseholders. The Panel sets the forum agenda and works in collaboration with your Neighbourhood Manager to improve housing services, resident’s consultation and communication on local matters affecting them.

Recognised Tenants and Residents’ Associations

A legally recognised Tenants and Residents’ Association is an association of tenants and leaseholders which has asked for in writing and received, recognition from their landlord under Section 29 of the Landlord & Tenant Act 1985.

Recognised Tenants and Residents’ Associations have rights to consultation on decisions that affect them, such as:

  • Changes to management policies
  • Housing conditions
  • Housing services
  • Stock transfer

 

In order to qualify for recognition the association will need to be able to show that it has:

  • A constitution and officers, (a chairperson and treasurer)
  • Meetings, (including an annual general meeting)
  • Accounts
  • Membership open to tenants and leaseholders

 

The benefit for leaseholders is that a recognised association has rights to consultation about service charges, choice of managing agents and other decisions. Although none of our TRAs are legally recognised associations under Section 29 of the Landlord & Tenant Act 1985, we generally consult with them as if they are legally recognised.

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