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Extending your lease

We are not responsible for carrying out day-to-day repairs or maintenance on the inside of leased flats, unless it involves drains, pipework, cables, ducts or other services that affect other flats in the block.

The most common property service charge is for a communal (shared) heating system.

If we need to carry out work inside your flat , we will normally give you at least seven days notice so that you can arrange to give us access.

You are responsible for maintaining the inside of your flat from the surface of the floor (but not the joists below) to the ceiling (but not the joists or roof space above) and your front door and doorframe.

If we become aware that there is a problem in your flat such as a water leak, we will contact you to ask you to repair it and give you a reasonable amount of time to do this. The amount of time we give you will depend on the seriousness of the problem and the likelihood and extent of damage to any other properties.

If you do not maintain your home we have the right to enter and carry out whatever works we feel are necessary. If we feel that the works are urgent and we cannot contact you we will force entry. If the works are not urgent and you do not give us access when we ask for it, we will apply for a court order for access.

If we had to do this, you would be charged for all our costs including court costs and legal fees, the cost of the repairs and any lock change needed. If you ask us to carry out a repair in your home that is your responsibility, we will only do so in exceptional circumstances. If we agree to carry out the work we will ask you to sign a recharge form first, saying that you agree to pay the cost of the work, including VAT. You would be billed for the work separately from your service charges.

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