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General leaseholder responsibilities

Your responsibilities as a leaseholder

  • Pay your ground rent, buildings insurance and service charges promptly and regularly
  • Maintain, decorate and repair all parts of your home including all services used solely by your property, e.g. plumbing, drainage, gas and electricity
  • Have any gas appliances in your home checked and serviced every year
  • Send us a copy of your gas maintenance certificate every year
  • Allow us into your home to carry out repairs you have not done
  • Make your own arrangements to insure the contents of your home
  • Give us access into your home to check the condition of the property
  • Allow us to carry out work on parts that provide services to other properties in the block such as shared heating systems. (We call them ‘shared’ heating systems because they serve more than one flat)
  • Pay all taxes and charges due on the property
  • To be considerate towards your neighbours, their family and visitors
  • Not to harass or offend others, including our staff, on grounds of race, ethnic origin, religion, sex, or sexual orientation or disability
  • Use the property as a home, not a place of work
  • Provide your Neighbourhood Team notice in writing (within 21 days) of details of any change in lease ownership, or if you sublet the property
  • Not do anything that would make the insurers refuse to pay out on any claim which we might want to make
  • Abide by the terms and conditions of the buildings insurance
  • Email wfdirect@walthamforest.gov.uk or contacting Neighbourhood Services on 0208 496 4197 for permission to carry out alterations to the property before carrying out the work
  • To check whether your proposed works require planning permission please contact the Duty Planning Officer on 020 8496 3000 or email dcmail@walthamforest.gov.uk
  • Not to let oil, grease, refuse or harmful substances leak into drains or sewers
  • Pay your share of the cost of any work we carry out in your service charges.
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