Who we are

How are we performing?

PerformanceResidents asked us to publish more information about performance, this shows the key performance indicators for 2015/16 and give a brief explanation of what they are for.

PDF icon newAgreed KPI PI Targets and Definitions 2015-16

What do we measure?

Ascham Homes has four strategic objectives:

  • Making our community a safer place
  • Regenerating the borough to bring you better facilities
  • Helping you and your family
  • Keeping our neighbourhoods clean
 

We use a set of performance indicators to measure progress toward these objectives. The set includes measures agreed with the council, our Board and our residents.

Our approach is to set targets that will build on present performance, but which will also constantly stretch us so that we progress to being one of the best housing providers in London.

The following reports show performance against 15 measures agreed with the Council.

PDF icon newDraft Performance Report 2014-15 - March 2015

PDF icon newPerformance Report  - October to December 2014

PDF icon newPerformance Report - July to September 2014  

PDF icon newPerformance Report - April to June 2014 

Performance against other housing providers

The following report shows how our costs and performance compared with London Boroughs and ALMOs in 2013.

PDF icon new2013-14 Latest Core Benchmarking Report 

Resident satisfaction

These reports show tenant and leaseholder satisfaction with our services

PDF icon newTenant satisfaction 2014

PDF icon newLeaseholder satisfaction 2014

We will use these reports to help us to develop and improve our services in 2015/16.

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