What is a complaint?
A complaint is an expression of dissatisfaction by a customer
about Waltham Forest Housing services or its staff, where
a response or resolution is explicitly or implicitly expected.
We are always looking to improve our services. Your complaints
help us do this.
There may be times when we get things wrong. If this happens we
would like to hear from you so we have the chance to put things
right and make sure that we learn from our mistakes.
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