Who we are

What is a complaint?

A complaint is an expression of dissatisfaction by a customer about Waltham Forest Housing services or its staff, where a response or resolution is explicitly or implicitly expected.

We are always looking to improve our services. Your complaints help us do this.

There may be times when we get things wrong. If this happens we would like to hear from you so we have the chance to put things right and make sure that we learn from our mistakes.

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