Who we are

Local Government Ombudsman

Unless stated otherwise the Local Government Ombudsman considers complaints about local authorities (councils).

Housing allocations under Housing Act 1996 Part 6

  • Applications for re-housing that meet the reasonable preference criteria (dealt with by the local housing authority or any other body acting on its behalf, which could include a housing association). Includes complaints about:
    • Assessment of such applications, the award of points, banding or a decision that the application does not qualify for reasonable preference
    • Operation of choice based lettings schemes and about the suitability of accommodation offered under those schemes.

 

Homelessness under Housing Act 1996 Part 7

  • Applications for assistance under the homelessness legislation (dealt with by the local housing authority or any other body acting on its behalf, which could include a housing association). Includes complaints about:
    • Homelessness advice and homelessness prevention activities
    • How applications are dealt with and decisions about eligibility for and allocation of interim and temporary accommodation.

 

General housing advice

  • General advice from the local authority about housing options
  • Handling of reports from tenants of private landlords about unlawful eviction, harassment and other matters.

 

Housing benefit

  • Handling of applications for housing benefit.

 

Housing improvement grants

  • Applications for mandatory and discretionary housing improvement grants. Includes complaints about:
    • Provision of advice, processing of applications, preparation of schedules of work, payment of grant and other decisions on grant eligibility and entitlement
    • Actions of social services occupational therapy services with regard to assessment and eligibility for disabled facilities grant.

 

Antisocial behaviour

  • Antisocial behaviour which does not fall within the remit of a social landlord.

 

Noise nuisance

  • Reports of statutory noise and other nuisance to environmental health services.

 

Sale or disposal of land on housing estates

  • Applications or requests to buy parcels of land owned by local authorities
  • Sales processes for properties owned by local authorities
  • Right to buy and right to acquire for council tenants.

 

Planning and building control at properties owned by a social landlord

  • Applications for planning permission
  • Planning enforcement
  • Applications and enforcement under the building regulations.

 

Delivery of adult social care services, including that done by registered social landlords

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