At Waltham Forest Housing, we believe that complaints about our
services are very important and we treat them very seriously.
How does a complaint differ from a service
We treat complaints and services requests differently. For
example, if your home requires a repair, and you are reporting this
to us for the first time, we will treat this as a service request.
If you have reported a repair request to us and we have not carried
this out and you are unhappy about this, we will treat this as a
complaint. If you wish to make a service request please contact WF
Direct on 020 8496 4197 or firstname.lastname@example.org
How to complain
There are a number of ways to send your complaint to Waltham
More information on complaints
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