Tenants

Tenancy checks (tenancy audits)

Waltham Forest Housing is currently doing checks on tenancies which are called tenancy audits. This involves staff visiting you in your own home, to make sure that your tenancy details are up to date and to ensure that you are able to access any services that may be of use to you.

How do we arrange your tenancy audit?

Your Neighbourhood Officer will contact you by phone or letter to arrange a mutually convenient appointment.

On the day of your tenancy audit your Neighbourhood Officer will complete a questionnaire with you. You may be asked to confirm dates of birth, relationship status, emergency contact information and equality and diversity information.

You will be asked to provide two forms of identification, which must include one photographic form of ID to clarify who you are, and asked to sign the questionnaire.

Identification suitable for this purpose could be:

  • Utility bill
  • Bank statement
  • Passport
  • Birth certificate (for children)
  • Benefit book
  • Driving licence

 

Signatures are then checked against your Tenancy Agreement. Proof of residency is also requested.

Your Neighbourhood Officer will ask to look around the property to establish that it is not sublet, and to also ensure that it is being looked after in accordance with your Tenancy Agreement. You may be asked to complete work if this is found to be required.

Please note do not let anyone into your home unless they present you with valid identification. If you have any doubt please email us at wfdirect@walthamforest.gov.uk

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