Tenants

New tenants

Sign up process

Once you have been offered a property by Waltham Forest Council, you will have the chance to view it and if acceptable you will be required to go through a sign up process.

You will be given a Residents' Handbook and asked to sign a tenancy agreement. Since May 2009 all new council tenants have been offered an introductory tenancy which lasted for an initial period of 12 months.

For more information on the different types of tenancies offered and the terms and conditions applied please click on the following links below.

 

Once you are happy and have accepted your offer of accommodation, you’ll be given a date to attend a sign up interview. We will tell you where the sign up will take place. The sign up process takes at least an hour to complete and you will be required to bring along relevant documentation, please click on the link below to find out the acceptable forms of identification.

Documentation and evidence required at sign up

  • Proof of identify
  • Proof income
  • Proof of benefits (if applicable)

 

As part of the sign up process all new tenants are required to have their photograph taken for tenancy identification. These photographs are part of the documentation necessary for a successful sign-up. If for whatever reason you are not happy to be photographed than please be aware that the sign up may not take place and the offer of accommodation may be subsequently withdrawn.

All information including photographs is stored subject to Waltham Forest Housing rules of confidentiality.

All new tenants will visited in their new home during the first 6 weeks after their tenancy commences, this has been put in place to check on the progress of tenants and solve any initial queries as early as possible.

Please remember your home is a valuable asset. It is important that you protect your home by making sure you comply with your terms and conditions. If you are unsure about anything in your tenancy agreement, please contact your Neighbourhood Officer on 020 8496 4197.

Back to top
A-Z of Services:
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z