Tenants

Vulnerable residents and repairs

Wherever possible Housing Services tries to support our vulnerable and elderly tenants. We recognise that there are some repairs which may not be able carry out even though it's regarded as your responsibility under your tenancy obligations

If this is the case the we will look to carry out these repairs on a discretionary basis, especially if there could be a risk to the health or personal safety of the tenant.

In order for a discretionary repair to be completed, an assessment needs to be made by the tenant's Neighbourhood Officer based on the following criteria:

  • The tenant cannot physically carry out the repair themselves
  • The tenant does not have the means to employ a handy man or other contractor to complete the work
  • The tenant does not have any relative living with them or nearby who can complete the works for them.

 

An assessment will be made in up to five working days.  If the job is urgent, the repair will be raised and if the tenant doesn’t qualify for discretionary repairs they will be recharged after the assessment has been completed.

If you qualify for a discretionary repair then your Neighbourhood Officer will make a recommendation to an area Contracts Manager who will instruct a contractor to complete the repair. 

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