Who we are

How to get involved

Our ‘Resident Participation Compact’ lists a range of ways you can get involved and is our promise to you that we will make it easy for you to make your views known.

If you would like to take part in any of our involvement options, please email the Inclusion and Engagement Team on engagement@walthamforest.gov.uk.  Alternatively you may phone us on 020 8496 4976.

You can influence all aspects of our service such as how our repairs service works, how we collect your rent, how we deal with anti-social behaviour or even become a board member. Currently, there are many ways in which you can express your views.

These include:

Opportunity to be Involved

Purpose

Commitment Needed from You

Completing surveys that we send you from time to time

We use your feedback to improve our services

A few minutes of your time

Tenants’ and Residents’ Association (TRAs)

 

& Tenants’ Council

This is a group of residents who represent their area on any issue

 

As well as helping tenants take issues to Waltham Forest Housing, TRAs can organise and fund-raise for a wide-range of local improvements or activities.

At least a few hours a month if you want to be a representative.

Otherwise, let your local representatives know your views

Estate Stakeholders Scheme 

(Resident Cleaning Monitor)

 

Residents who monitor the cleaning and general appearance of the communal areas.

A few hours each month.

 

Resident Inspectors Scheme

(Resident Repairs Monitor)

Residents who work with our repairs team to improve the standard of repairs inside homes

A few hours each month

Repair Surgeries

You can speak directly to our repairs contractor

Every 4-6 weeks- just turn up.

Neighbourhood Forums and Residents Conference

 

 

 

You can be part of discussions on improving the services we deliver to you, as well as contributing to our neighbourhood investment planning.

Forums will be themed around a specific topic or issue.

Run in the North, Central and South areas 3 times a year.

A Residents Conference is run once a year to bring all residents together.

Mystery Shoppers

Residents who help us check the quality of our customer services

A few hours each month in exchange for vouchers.

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