Who we are

Your New Home Standard

When we let a home, we make sure it is clean, safe and functional for the start of your tenancy.

All empty homes will be supplied with the following:

  • Gas safety certificate
  • Electrical test certificate
  • New Yale lock and five-lever mortice deadlock to the front entrance door - except for sheltered accommodation
  • Smoke alarms (one in flats and bedsits; two in houses and maisonettes)

 

Cleaning standard:

  • Kitchen units, work surfaces, cupboards, drawers and sink will be thoroughly cleaned
  • Bathroom fittings and floor to be cleaned and disinfected
  • Internal windows and frames to be cleaned and washed down
  • All doors including the front entrance door, door frames and side casings to be thoroughly cleaned
  • Stairways and steps to be swept and cleaned to a high standard
  • Radiators to be cleaned at the front and behind as far as possible
  • All skirting boards to be washed down
  • All tiled areas to be cleaned
  • All floors to be swept and mopped, attention to be given to removing scuff marks and paint splashes
  • Air vents to be thoroughly cleaned

 

Bathrooms:

  • Baths, showers, wash hand basins and toilet pans that are damaged will be replaced
  • All wall tiles and mastic will be sound and watertight
  • Taps will be replaced if they are not in good working order
  • All bathroom fittings will be chemically cleaned
  • A new toilet seat will be fitted
  • Showers fitted over baths will be removed, including all associated water and electrical supplies and all holes and fixings will be made good
  • All previous tenants’ bathroom cupboards, shelves, shower curtains, mirrors and accessories will be removed
  • The bathroom floor will be tiled or have a vinyl covering
  • Where the existing bathroom has a shower and no bath, the shower unit will be left in place

 

Kitchen:

  • The kitchen floor will be tiled or have vinyl covering
  • If there is space for a washing machine next to the sink, we will provide the plumbing
  • All taps will be in good working order

All kitchens, size permitting, will contain at least the following:

  • Single drainer sink unit;
  • Double base unit and worktop;
  • Double wall unit or equivalent;
  • Electric cooker point; and
  • Gas cooker point, where gas is fitted to the property.
  • Cookers/fridges will only be provided in sheltered accommodation and will be inspected, repaired or replaced as necessary
  • All mastic and wall tiles will be sound and watertight

 

Garden and fences:

  • Gardens will be cleaned of all rubbish and grassed areas trimmed
  • Overgrown bushes will be cut back
  • Boundary markings/fences will be repaired/established, as necessary.

 

Miscellaneous:

  • The building will be structurally sound, weather tight and in a safe condition
  • All polystyrene ceiling tiles or plastic cladding in the kitchen will be removed, as these are a fire hazard
  • If there is asbestos in the property – but it is not hazardous – we will identify its location, type and condition for your information
  • The location of the stopcock, gas and electricity meters will be identified for your information

Decorating:

  • If you are a disabled person, we can arrange for a room of your choice to be decorated, unless you have an able-bodied person living with you
  • It may be possible to assist you with the cost of decorating your home. The officer accompanying you will be able to provide further advice.
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