Tenants

The Repair Process

1. You report a repair.

2. We will agree an appointment time with you . We will also confirm your appointment either by calling you or sending you a text message

3. The repair-person will arrive on time with an identity card. They will fix the problem and clean up any mess.

4. If the problem cannot be fixed at the first appointment, the repair person will offer you another appointment or make sure that you are contacted within 48 hours to agree one.

If you are not happy with a repair or the way it has been handled, please contact WF Direct for help or to request a complaint form.

We will pay you £20 compensation if we fail to keep a repair appointment (if your rent account is in arrears, the payment will go to your rent account).

To claim compensation for a missed appointment please contact our customer services team on 020 8496 4197 or wfdirect@walthamforest.gov.uk

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