Tenants

Rent arrears

If you don't pay your rent then you are at risk of losing your home. The following steps outline the processes which we follow if you stop paying us, please be aware that these differ between Introductory and Secure Tenants:

Introductory tenant

  • If you fall into arrears we will write to you to inform you that you have fallen into arrears and request that you catch up
  • If you remain in arrears we will contact you again and then invite you in for an interview and to inform you of our intention to serve a Notice of Possession Proceedings. We may also visit you at your home to discuss your non payment of rent.
  • If you don't make contact with us or make payments a Notice of Possession will be served which informs you that we intend to go to court to repossess our property. You have the right to request a review by senior officers within 14 days of the NOPP being served
  • We will then go to court to ask for a Possession Order and a warrant to evict you.

 

Secure tenant

  • If you fall into arrears we will write to you to inform you that you have fallen into arrears.
  • If you remain in arrears we will contact you again and inform you of our intention to serve a Notice of Seeking Possession
  • You will be issued a Notice of Seeking Possession which is the first step towards you giving up your home. This notice will inform you that you have 28 days before we can start legal proceedings. If you contact us within this time we may still be able to agree a manageable payment plan. Please be aware that this Notice of Seeking Possession lasts for 12 months so if you fall behind in your payments again during this time we can pursue legal proceedings
  • We will then go to court to ask for a Possession Order. The judge may grant an Outright Procession Order, in which case a warrant to evict you will be requested, or the judge may postpone the Possession Order in which case you can continue to live at your home provided you make payments which the judge has set. If you do not make the payments the judge has set, we will ask the court to set a date for you to give up possession of your home
  • If you have been evicted for not paying your rent Waltham Forest or any other local housing organisation does not have a duty to rehouse you. We only go to court as a last resort since this is a time-consuming and an expensive process so please contact us to make an affordable repayment agreement.

 

If you would like some independent advice please contact:

 

The Income Maximisation Team is working with our tenants to help them keep free of debt. This includes advice and referrals that help you:

  • Reduce your expenses
  • Increase you income
  • Become financially intelligent
  • Plan your budget
  • Learn how to deal with debt

 

For more information contact Income Maximisation on 020 8496 4197 or email income.maximisation@walthamforest.gov.uk

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