Tenants

Aids and Adaptations

If your home does not meet your needs because you have a disability or illness, you can ask the Council to carry out adaptations and improvements. Examples of aids and adaptations that they can provide are handrails, ramps, stairlifts and special toilets.

They will assess your needs and arrange for appropriate adaptations to be fitted. They may also provide a social worker or occupational therapist to advise you if necessary.

This service is provided by the London Borough of Waltham Forest ‘ACE Team’ (Access & Assessment, Care Coordination, Enablement & Empowerment).

Contact Waltham Forest Direct

Phone 020 8496 3000
Minicom: 020 8496 3010
Email: wfdirect@walthamforest.gov.uk
Waltham Forest Council website

The Council is responsible for maintaining special toilets, steplifts, stairlifts and through-floor lifts at all times and any other equipment whilst it is still subject to its warranty period (normally 6 months or a year).

Waltham Forest Housing will maintain these adaptations once the warranty period is over. Please make sure that Waltham Forest Housing is aware of the adaptations in your home so that we can arrange for regular maintenance.

Aids and adaptations leaflet PDF icon

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