Paying my rent
Waltham Forest Council provides you a variety
of ways to pay your rent to make your life easier. This can be done
online using a debit or credit card; or over the telephone using a
debit or credit card; via your bank by setting up a Direct Debit or
a Standard Order; in person by using your one card to make cash
payments or by post if you’d prefer to make cheque or postal
in Waltham Forest
Online card payment
Payments can be made online using the following debit cards:
Visa, Mastercard, Visa Delta, Switch and Solo.
You can pay your rent by setting up a Direct
Debit, this allows us to take an agreed amount from your bank or
building society account. We will calculate your annual rent and
divide it into equal monthly sums which can be made payable on
either: 7th, 14th, 21st or 28th of each month. Please call Income
Services on 020 8496 4197 for more information and a direct debit
Direct Debit Mandate - Page 1
Direct Debit Mandate - Page 2
This also allows us to take your rent directly form your bank
account and some building society accounts. This can be weekly,
fortnightly, four-weekly or monthly. Please call Income Services on
020 8496 4197 for more information and a standing order
Standing Order mandate
When you become a tenant of Waltham Forest Council you will
be issued a One Card which allows you to pay at any post office or
Paypoint and Payzone.
It is easy to make a payment using the One Card, just visit a
PayPoint shop or a Post Office. There are about 50 around the
borough in News Agents, Supermarkets and Garages. You can also make
payments outside the borough just lookout for the sign or look
up your nearest one on the PayPoint website.
Give your card and the amount you want to pay to the cashier and
tell them which payment you are making e.g. housing rent, council
tax etc. Please retain the receipt for your own records and proof
If you lose your One Card, please contact Housing Services
on 020 8496 4197 so that we can issue you a replacement card.
Deduction from your salary or pension
If you are employed by or receiving a pension from Waltham
Forest Council you can arrange for your rent to be taken directly
from your salary or pension. Please contact Housing Services
on 020 8496 4197 for further information.
Request a rent refund
If you would like to request a refund from your rent account
please complete the following form and return to Waltham Forest
Rent refund form
You currently have two options for a refund. A refund can be
paid either by cheque or BACS transfer. If your tenancy is a
multiple tenancy the refund will be issued to all tenants. If this
is not suitable for you please advise us on this form who you
want the refund to be issued to. All persons who are on the tenancy
will need to sign this form for the refund to be actioned.
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If you would like the refund to be sent to a different address
please enter this on the form so we can make sure your refund has
been issued to the correct address.