Non payment of service charges
If you do not pay your service charges when
they are due, you are breaking the contract that gives you your
rights to the property.
We will send you reminders before we take any
further action and give you the chance to explain why you are not
paying the bills. If you disagree with any part of your charges, we
will do our best to deal with the problem. If we are satisfied that
services you have been charged for have not been provided to a
reasonable standard, we will reduce the charges.
If we have to send you more than two reminders
without hearing from you we will charge you an additional
administration fee for each letter we send. The total amount of
these fees will go towards reducing the overall administration fee
for all leaseholders. We do this so that leaseholders who pay their
service charges on time do not have to pay for reminders sent to
leaseholders who don’t pay.
If you are having financial problems
If you are having financial difficulties, we
may allow you to pay in instalments and we can help you to apply
for Income Support or Pension Credit. When you apply for Income
Support or Pension Credit your claim should include your service
charges, the ground rent and insurance.
If we do not think that you have a good enough
reason for not paying your full service charges, we may take action
in the County Court to get the money from you and to take back the
lease. If the court agrees that you have broken the conditions of
your lease, you must pay the charges plus interest. You must also
pay our legal costs.
If you do not pay within the time allowed by
the court, we will apply to the court to repossess the flat and you
could be evicted. If you lose your home in this way the council may
not be able to find you a new home because you will be considered
So you must let us know why you are not paying
your service charges so that any problems you are having can be
sorted out quickly. If you need to speak to someone regarding
paying your service charges then email firstname.lastname@example.org
If you are entitled to benefits such as Income
Support or Job Seeker’s Allowance, the Benefits Agency can help
with interest payments due on loans that you have to take out to
pay the service charges for certain types of work done to your
building. For more information please contact:
Benefits Agency Mortgage Section
350 Eastern Avenue
Alternatively, you can telephone the Benefits
Agency Mortgage Section on 020 8532 4200.
You can also get help from the following:
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