Ways to pay service charges
When must you pay your service charges?
At the start of each financial year (1 April),
we will send you an estimate of how much we think it will cost to
provide services such as caretaking and cleaning and day-to-day
repairs to your block and estate for the coming financial year. We
will base your service charge bills on that estimate.
At the end of each financial year, we work out
how much it has actually cost us to provide services to your block
and estate, and compare it with what you have been charged. Then,
in September we send you a ‘Schedule of Service Charges’. This is a
statement showing the actual costs for each service. It lists the
cost of each service separately and also your share of the total
cost. If we have charged you too much over the year, we will show
your credit on the October invoice. If we have not charged you
enough, we will ask you to pay the difference.
How to pay
You can pay your service charges in the
pay online. Please have your
invoice serial number or your customer account number handy when
you log on and choose the ‘LBWF General invoices’ option.
By standing order or direct debit
Please contact Income Services on 0208 496
One of our staff in Income Services can take
your debit or credit card payment over the phone for you, using the
Send a cheque, money order or postal order to,
London Borough of Waltham Forest, PO Box 6938, London E17 3SD. make
your cheque, money order or postal order payable to the
‘London Borough of Waltham Forest’ and write your name,
address and invoice number on the back.
If you require a receipt, please send your
payment with a stamped, self addressed envelope.
At your bank
Please use the slip attached to your invoice
to make sure that the payment reaches your service-charge
There is more information on the back of each
of your service-charge invoices.
You must write your service-charge account
number on the back of any cheques you send or the payment may not
reach your account.
If you have any questions about your service
charges or dispute any part of your charges including Major Works,
please contact the following:
0208 496 4197
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