Service charge disputes
Even after you have contacted us, if you still think that part
of your service charge is unreasonable, you can either make an
official complaint or ask us to refer the matter to mediation with
the independent Leasehold Advisory Service (LEASE).
Leaseholder Advisory Service
An independent advisor will be asked to look into our reasons
for charging you, and your reasons for disagreeing with the charge.
They will then decide who is right, or suggest a compromise, you
may be asked to pay part of the costs for this. You can get more
information from the Home Ownership team or from LEASE.
The LEASE Mediation Service
The LEASE Mediation Service provides a way to
settle a dispute without the need to go to court or the Leasehold
Valuation Tribunal. If both parties agree, mediation provides an
opportunity for two parties to discuss a problem and together, work
out a solution. Both parties meet with a LEASE mediator who helps
them to clarify the issues, to communicate with each other and to
reach an agreement.
For more information about this you can
either email our Home Ownership team on email@example.com
or contact LEASE.
First Tier Tribunal
First Tier Tribunal have the power to decide
whether service charges are reasonable and whether you have to pay
them or not. If you feel that any of the service charges that we
ask you to pay are unreasonable, you need to explain this to the
Home Ownership Team. You must give a full account of why you feel
the charge is unreasonable.
First Tier Tribunal (LVT)
Resident Property Tribunal Service
10 Alfred Place
London WC1E 7LR
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Telephone: 020 7446 7700