Leaseholders

Service charge disputes

Even after you have contacted us, if you still think that part of your service charge is unreasonable, you can either make an official complaint or ask us to refer the matter to mediation with the independent Leasehold Advisory Service (LEASE).

Leaseholder Advisory Service

An independent advisor will be asked to look into our reasons for charging you, and your reasons for disagreeing with the charge. They will then decide who is right, or suggest a compromise, you may be asked to pay part of the costs for this. You can get more information from the Home Ownership team or from LEASE.

The LEASE Mediation Service

The LEASE Mediation Service provides a way to settle a dispute without the need to go to court or the Leasehold Valuation Tribunal. If both parties agree, mediation provides an opportunity for two parties to discuss a problem and together, work out a solution. Both parties meet with a LEASE mediator who helps them to clarify the issues, to communicate with each other and to reach an agreement.

For more information about this you can either email our Home Ownership team on rtb.lease@walthamforest.gov.uk or contact LEASE.  

First Tier Tribunal

First Tier Tribunal have the power to decide whether service charges are reasonable and whether you have to pay them or not. If you feel that any of the service charges that we ask you to pay are unreasonable, you need to explain this to the Home Ownership Team. You must give a full account of why you feel the charge is unreasonable.

First Tier Tribunal (LVT)
Resident  Property Tribunal Service
10 Alfred Place
London WC1E 7LR

Email logoEmail:london.rap@communities.gsi.gov.uk
Phone usTelephone: 020 7446 7700

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