Leaseholders

Repairs responsibilities

Waltham Forest Housing repairs responsibilities

  • Keep your property insured for the full reinstatement value
  • Provide you with a summary of the buildings insurance policy
  • Keep the structure and exterior of the building in reasonable repair
  • Maintain services such as electricity to the building
  • Maintain all communal parts of the building or estate
  • Provide accounts of your service charges
  • Collect buildings insurance premium and ground rent
  • Serve any legal notices required to recover ground rent and service charges

 

On behalf of Waltham Forest Council, we are responsible for maintaining the structure of the block, the estate and all shared areas, which includes:

All outside parts of the block including the roof, supports, foundations, outside walls, window frames (except for ‘green’ lease properties) landings, steps, passages and other parts of the block that are used by other residents. This includes drains, guttering, pipes, cables and so on, in the block, which serve more than your flat, including cisterns, tanks, and shared heating systems.

We are not responsible for maintaining door frames if they open onto your own private garden. This would include doors that open onto patio areas, but not French windows that open onto a private balcony.

Your responsibility for repairs

You are responsible for maintaining anything inside your flat and anything that only serves your flat, which includes the following:

  • The surface of the floors in the flat above the joists or other supporting floor structure, and the surface of the floor of the balcony, if you have one
  • The ceiling of the flat up to, but not including, the joists or other supporting floor structure or beams the ceiling is attached to
  • The surfaces of all walls, windows and doors inside your flat, the glass in your windows and your front door and frame
  • All pipes, cables and so on, laid in any part of the block that serve only your flat.

 

Please note that if there is any loft space above your flat, it belongs to the council. If you need access to the loft space to repair pipes, for example, you must get our permission first. You are not allowed to store anything in the loft space.

Please don’t install laminate flooring to your flat without first putting down very good sound insulation. If you don’t use sufficient sound insulation normal every-day living noises such as walking could disturb neighbours in flats below yours. This could even be considered as nuisance behaviour under the lease and could result in us asking you to either remove or take up and relay the laminate flooring with satisfactory sound insulation.

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