Who is responsible?
Your responsibilities are to:
- Pay your ground rent, buildings insurance and service charges
promptly and regularly.
- Maintain, decorate and repair all parts of
your home including all services used solely by your property.
- Have any gas appliances in your home checked
and serviced every year.
- Send us a copy of your gas maintenance
certificate every year.
- Allow us into your home to carry out repairs
you have not done (we will then charge you for doing any
- Make your own arrangements to insure the
contents of your home
- Allow us into your home so that we can check
the condition of the property.
- Allow us into your home to carry out work on
parts that provide services to other properties in the block such
as shared heating systems.
- Pay all taxes and charges due on the
- Not cause a nuisance or annoyance to your
neighbours, their family or visitors.
- Not to harass or offend others, including our
staff, on grounds of race, ethnic origin, religion, sex, or sexual
orientation or disability.
- Only use the property as a place to live, not
- Provide notice to us in writing (within 21
days) of details of any change in lease ownership, or if you
sub-let the property.
- Not do anything that would make the insurers
refuse to pay out on any claim which we might want to make.
- Not make any alterations or additions to your
home without our written permission.
- Not to carry out any work that would require
planning permission from the Council. To check whether your
proposed works require planning permission please contact the Duty
Planning Officer on 020 8496 3000 or email email@example.com.
- Not to let oil, grease, refuse or harmful
substances leak into drains or sewers.
We will ask for access to your home in
circumstances where we need to check the condition of the property
and fixtures and fittings or where you have failed to carry out
your repair responsibilities.
Your responsibility for repairs
You are responsible for maintaining anything
inside your flat and anything that only serves your flat, including
- The surface of the floors in the flat above the joists or other
supporting floor structure, and the surface of the floor of the
balcony, if you have one.
- The ceiling of the flat up to, but not
including, the joists or other supporting floor structure or beams
the ceiling is attached to.
- The surfaces of all walls, windows and doors
inside your flat, the glass in your windows and your front door and
- All pipes and cables and so on, laid in any
part of the block that serve only your flat.
Please note that if there is any loft space
above your flat, it belongs to the Council. If you need access to
the loft space to repair pipes for example, you must get our
permission first. You must not store anything in the loft
If your property was sold on a ‘green lease’
the lease does not specify who is responsible for window frames, so
we allow leaseholders of these properties to take responsibility
for them. We will only repair, maintain or replace windows to green
lease properties at the leaseholders expense, if the leaseholder
fails to do so.
The Council's responsibilities
Our responsibilities are to:
- Keep your home insured for the full reinstatement value (this
does not include the contents of your home),
- Provide you with a summary of the buildings insurance policy
- Allow you to see the full policy on request.
- Keep the structure and exterior of the building in reasonable
- Keep services such as electricity to the building in working
- Maintain all common parts of the building or estate where you
- Maintain proper accounts of your service charges and make these
accounts available to you on request.
- Calculate and bill service charges for services, repairs, major
works and administration costs
- Bill you the required buildings insurance premium and Ground
- Serve any legal notices required to recover ground rent and
Our responsibility for repairs
On behalf of the Council, we are responsible
for maintaining the structure of the block, the estate and all
shared areas, including the following.
All outside parts of the block including the
roof, supports, foundations, outside walls, window frames (except
for ‘green’ lease properties) landings, steps, passages and other
parts of the block that are used by other residents. This
includes drains, guttering, pipes, cables and so on, in the block,
which serve more than your flat, including cisterns, tanks, and
shared heating systems.
(We call them ‘shared’ heating systems because
they serve more than one flat.)
We are not however, responsible for
maintaining door frames if they open onto your own private
garden. This would include doors that open onto patio areas,
but not French windows that open up onto a private balcony.
You must pay your share of the cost of any
work we carry out.
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