Who we are

Your Access to Information right

We believe in keeping you informed. You also have the legal right to see or have a copy of any information held on your tenancy file. If there are any confidential letters on your file, for example from social services, we must ask for their permission to show them to you. Once this is granted, you are able to see or have a copy of your file within 40 calendar days. There will be a £10 administration charge.

If you are unhappy with any information on your file, you can ask us to remove it by writing to:

Chief Executive
Waltham Forest Housing
Cedar Wood House,
2d Fulbourne Rd,
Walthamstow E17 4GG

You also have the right to see certain types of information such as our policies and procedures. We must deal with these request within 20 working days.

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